Returns + Cancellations Policy
Cancellations
Once the order is received we begin to process it immediately, therefore it may not be possible to cancel an order that is in progress. To request a cancellation please contact Customer Support at [email protected] and we will respond to you within 48 hours.
Once an order is in production, cancellation is only possible for a credit, not a refund, unless approved by our sales department.
Once an item has shipped, cancellation is not possible. In most cases; custom and special orders cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation of the inital request. If an order ships prior to confirmation, you may have the option of returning the item once it is received. A refund or credit may be issued following the standard return process.
Returns
While we hope you love your purchase, we understand that you may need to return it. Rewire accepts returns on a vast majority of our products—in new, uninstalled condition and original packaging—within 48 hours of receipt, unless otherwise noted on the item’s product page. Restocking fee applicable in most cases.
To begin a return request, please email [email protected] with your order information. Once your return request has been authorized, we will provide a shipping label by email. Simply print, attach to the box and drop off at your local UPS store. If you prefer to use your own shipping account, please let us know so we can provide further shipping instructions.
Please note that any expedited shipping charges from your original order are non-refundable.
RETURNS EXCEPTIONS
We are unable to accept returns for:
- Products that are clearly marked non-returnable on the Product Detail Page
- Products that have been assembled or installed
- Products without original packaging or not in their original condition
- Products with crystals that have been unwrapped
- Custom orders, including those that are made-to-order or customized to your specifications
- Light bulbs
- Large quantities of the same product (6 or more)
- Open-box or clearance items
Your refund will be issued after the item has been received and inspected. The cost of the return shipping will be deducted from the credit amount if you use our shipping labels. In other words, you are responsible for the return shipping cost of any item you return.
Damages
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 2 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible.
Defective Products
Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 2 days of receiving your order.
Warranties
Most of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties.
Rewire and its suppliers shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to goods or services arising out of the use or inability to use this site or any product purchased from Rewire, damages resulting from use of or reliance on the information present, even if Rewire or its suppliers have been advised of the possibility of such damages.
