Shipping Policy
How Much Does Shipping Cost?
Rewire only ships within the United States. Shipping costs vary by manufacturer. Some manufacturers require that we, as an authorized dealer, pass along specific shipping costs to the customer. In these cases, the total shipping charges are clearly identified during checkout.
When Will My Order Ship?
While we do carry stock on certain items, most products are made to order and involve a lead time. Manufacturer’s lead times are indicated on product pages. We commit to giving you as much information as possible every step of the way during your order process and while you wait for your order to arrive.
- Each product has a general availability message on our website, indicating the expected manufacturer’s lead time.
- We will email you when your order ships.
- If your order ships via a freight company or includes White Glove service, the carrier will contact you directly to schedule delivery.
For shipping related inquiries, please email [email protected].
How Will My Order Ship And How Long Will It Take To Get To Me?
Estimated shipping time is not included in the production lead time listed on product pages. Shipping can take an additional 4 to 6 weeks depending on the product, stock availability and shipping method.
The manufacturers we work with aim to ship your product in the most efficient and reliable method possible. Each item on our site has pre-determined shipping methods based on the specific characteristics of the product, and the manufacturer’s experience in shipping these items successfully.
If your product requires modification for US market, such as UL certification or custom backplates, this can take an additional 2 to 4 weeks.
Note: the COVID-19 pandemic has created record-breaking manufacturing shortages resulting in delays at ports worldwide and causing logistics networks to be overwhelmed with enormous shipping volumes. We are currently advising 10-16 week total lead times on all ex-works orders. Our top priority is to provide the best service to our customers. If you have questions about placing an order or require assistance with an existing order, please contact us.
Shipping FAQ’s
For these locations, additional shipping fees may apply. Our Customer Service team will confirm any such fees 24-48 hours after your order is placed, and will not finalize your order until you accept the final terms. Please note that, for orders to Puerto Rico or the U.S. Virgin Islands, we will be able to quote the shipping costs only and local taxes and duties may still apply.
Unfortunately, we cannot ship to PO Boxes or Military APOs.
Please contact our Customer Service team and they will assist you with your specific needs.
Please contact our customer service team immediately upon order placement, so that we can assist you with the appropriate arrangements.
If by some chance, your item was damaged during transit, please review the damages section of our return policy.
It is critical that you inspect your order upon delivery. Orders delivered via a freight carrier specifically must be inspected upon delivery of the item. If you find any issues, please contact our Customer Service team immediately.
Ex-works means your product requires international shipping from the manufacturer.
